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FAQ(Frequently Asked Questions)

1.Are these Ed Hardy merchandise authentic?

Yes, all our Ed Hardy merchandise come from Ed Hardy China Distributors, 100% Authentic. exactly the same as the Ed Hardy in Los Angeles stores.

2.Is it safe to order on ClassicEdhardy.com?

Yes, please don't worry about that! It's safe and easy to order on ClassicEdhardy.com. Industry-standard encryption technologies are adopted when transferring and receiving customer data exchanged with our site server. Moreover, McAfee® security technology is also introduced by our website to help protect you from identity theft, credit card fraud, spam and malicious software.

3. How much postage will be charged for each order?

No matter how many items you purchase per transaction, only $9.88 will be charged for postage. However, It will be free shipping if the order is over $99 totally.

4.How long will it take my order to be processed and delivered?

Once you had submitted the order, it would normally take 1-2 working days for us to process the order and 5-7 working days to delivery via Parcel Force. However, we are sorry that we currently do not offer overnight delivery.

5.How to make sure that my order is finished?

Once you had placed an order successfully, a confirmation letter including your order information would be provided by system automatically.

6.How can I track the status of my parcel?

After 1-2 days your order will be despatched,Please track its status online for more specific information : www.classicedhardy.com/sales/track/tracking

7. What should I do if I never receive the parcel?

After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect information from you, you should be responsible for all the loss.

8.Do you ship Ed Hardy worldwide?

Yes, we send Ed Hardy Clothing worldwide by EMS, and it usually takes 7-10 work days to deliver .

9.What methods of payment do you accept?

Currently, we prefer to accept Asiapay as our main payment method because it is used widely for online business. More importantly, it is safe and secure for you.

10.What kind of currency do you accept?

At present, we only accept USD.

11.How can I make returns or exchanges?

You can contact us by email - ClassicEdhardy@gmail.com . As a general rule, articles in saleable condition are accepted to be returned or exchanged within 10 days after receiving. (Please refer to our return and refund policy or contact us directly for more specific information.)

12.How to get my refund from ClassicEdhardy.com?

When we reach a consensus on refund, we will only refund to your original paypal account. (Please refer to our return and refund policy or contact us directly for more specific information.)

13.Are you able to offer urgent delivery at my own expense?

The mode of transpotation we adopt now is already the safest and fastest.

14.How to revise my order information or cancel my order?

We are able to provide you the service of order information revision or order cancellation within 8 hours after you place an order. Please contact us through our E-mail ClassicEdhardy@gmail.com as soon as possible to avoid unneccessary troubles.

Thanks a lot for your support and attention. If you have any excellent ideas or suggestions, please contact us.
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